Updated On: 08 Oct 2025

Commercial Disclosure

Company Information

  • Legal Name: Japan Experience Tours & Travel Co. Ltd.
  • Head of Operations: AHMED S A ABU TAYEH
  • Address: Hinokanishicho 4-38, Fushimi-ku, Kyoto, 601-1416, Japan
  • Phone Number: +81-70-4805-1583 (Available 10:00–18:00 JST, excluding weekends and national holidays)
  • Email Address: info@japextours.com
Sales Price
  • The price of each tour is set and displayed by the registered Guide.
  • An additional USD 25 fixed charge is automatically added to the package price.
  • Prices include consumption tax unless otherwise noted.
Additional Fees
  • Extra hours, additional transfers, or custom requests may incur additional charges, payable directly to the Guide.
  • Optional services (e.g., shore excursions) are subject to a 30% platform commission / 70% guide payout.
  • Bank or Stripe processing fees may be deducted from refunds.
Delivery of Services
  • Services are provided on the confirmed tour date at the designated meeting point.
  • Booking confirmations and tickets are delivered by email immediately after successful payment.
Accepted Payment Methods
  • Credit cards and other payment methods available via Stripe.
  • Cash or off-platform payments are not accepted.
Payment Period
  • Credit card payments are processed immediately at the time of booking.
  • Bookings are valid only upon receipt of full payment (or specified non-refundable deposit).
Refunds & Exchanges Policy
By Customers:
  • More than 14 days before the tour date: Full refund (excluding any non-refundable deposit).
  • 14–8 days before the tour date: 50% refund.
  • 7 days or less / no-show: No refund.
By Company/Guide:
  • If cancelled due to weather, illness, or unforeseen circumstances: Full refund or alternative tour offered.
Refund Processing:
  • Refunds are made within 14 business days via Stripe to the original payment method.
Defective Services:
  • If the service cannot be delivered due to reasons attributable to the Company or Guide, a full refund will be issued at no additional cost to the Traveler.
Delivery Times
  • Electronic booking confirmations are sent immediately after successful payment.
  • Tours are delivered on the date and time specified in the booking confirmation.
Governing Law
  • This page and all transactions are governed by the laws of Japan.
  • Disputes shall fall under the exclusive jurisdiction of the Kyoto District Court.